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What I’m reading
Show Your Work by Austin Kleon
Austin is partly responsible for me finally starting to write (see my post Just Get Started). His take on sharing your work as a way to better your own work and connect with an audience is brilliantly simple, inspiring, and actionable.
Think Again by Adam Grant
Alright, technically I just finished this, but it’s relevant. In general - but perhaps specifically relevant today - taking the time to understand why we think the things we do is a beneficial practice. Adam breaks down the consequences of not rethinking our assumptions, positions, and sometimes even things we consider factual, and gives tools for doing it ourselves and getting others to rethink.
Transitioning to work as an independent and a writer, holding onto existing frameworks as gospel can be really detrimental, whereas reminding myself to look for new ways of thinking and doing lets me choose when to do what’s always worked and when to try something new and creative.
Other blogs I like
Medallia’s Customer Experience Blog
Silicon Valley Outsider by Christian Keil
The Main Event
![The Feedback Loop: The Most Important Starting Point for a Good Customer Experience](https://images.squarespace-cdn.com/content/v1/5fa49422036f6619be9e13e2/1622810105355-5N3TNMF80Z42S2MOHNAW/BFK+Social+Image.png)
The Feedback Loop: The Most Important Starting Point for a Good Customer Experience
If you’re not doing a good job of listening, you can’t do a good job of fixing. If you don’t do a good job of fixing, you need to spend a lot of time scrambling and reacting to your customers’ needs.